A person looking for a career with Indigo can build it around the company’s five core values. These core values are to be
- Always safe,
- Passionately consistent,
- Service from the heart,
- Humility with pride
- Power of We.
The company’s mission is to connect the vastness and diversity of India with social cohesion, economic benefits, and progress. The company wants to enable air travel for the large, medium, and small cities of India. The company’s focus areas include:
- Diversity and inclusion
- Culture
- Recognition
- Travel with your loved ones.
- 6E Fly High and 6E Family FLY Program
- Learning is key.
- Touching lives
- Daycare
- Beyond life
- Employee Assistance
Together, fifteen verticals build the company. In other words, a person can find ways to build his career in any of these functions. Hence, he can identify a huge job opportunity as per his interests and qualifications within Indigo. These verticals are:
- Careers with Indigo: Airport Operations and Customer Services (Ground Staff)
- Careers with Indigo: CarGo
- Careers with Indigo: Engineering
- Careers with Indigo: Flight operations (pilots)
- Careers with Indigo: Inflight services (Cabin Crew)
- Careers with Indigo: Administration
- Careers with Indigo: Commercial
- Careers with Indigo: Corporate Affairs
- Careers with Indigo: Finance and Accounts
- Careers with Indigo: Flight Safety
- Careers in Human Resources
- Careers in ifly (Training)
- Careers in Information Technology
- Careers in Legal
- Careers in OCC and Dispatch
Career with Indigo: AOCS (Ground Staff)
The AOCS department is responsible for all work and issues related to passenger travel and security check-ups, apart from handling ramp responsibilities. To build a career with Indigo, the aspirant needs to know that the staff handles the following activities on the ground:
- Resolving passenger queries, facilitating boarding, and handling luggage
- Counter-ticket sales
- Catering and cabin cleaning.
- Planning and controlling the airline’s flights.
- Coordinating the aircraft’s takeoffs and landings.
- Upkeep of the aircraft’s safety and cleanliness
- Providing refreshments with a positive, smiling attitude.
In short, they help the passenger have a smooth flight experience, but on the ground.
To learn more about the airport ground staff certification course at TCA, click here.
Careers with Indigo: CarGo
Indigo provides transport services for passengers as well as cargo at the national level. Its clients include:
- E-commerce companies
- Apparel manufacturers
- Farmers
- Pharmaceutical companies
- Courier companies
- Mobile phone
- OEMs
It transports
- Valuables,
- Express shipments
- Perishables
- General cargo
- Documents
So to build a career with Indigo in sales, customer support, quality assurance, operations, or data, one can surely look to apply in the cargo vertical.
Careers with Indigo: Engineering
Engineers ensure that India’s best airline maintains its best aircraft to be airworthy as per the manufacturer’s recommendations. The engineers need to work as per the manufacturer’s guidelines. The department ensures compliance of all the technical regulatory requirements. The team makes strict follow-ups on pilots’ reports and regularly monitors aircraft engines. They perform preventive maintenance to keep the aircraft airworthy and maintain the technical dispatch reliability to be the best in the world. So to build a career with Indigo engineering one needs to ensure passengers enjoy hassle-free rides every time they board an Indigo aircraft.
Careers with Indigo: Pilots
Indigo provides customers with hassle-free flights at the lowest cost in India. For the same reason, the airline needs pilots with DGCA-approved commercial pilot licenses. Young aspirants planning to build a career in Indigo can undertake CPL ground classes at TCA (Top Crew Aviation). Commercial pilots working at Indigo run the academy. They have set high standards for clearing the DGCA CPL exams. The aspirant can also prepare for the Indigo Cadet Pilot Program or the conventional pilot program at the academy.
To learn more about commercial pilot license course, click here.
Careers with Indigo: Cabin Crew
Indigo looks forward to young talent ready to build a career with Indigo as cabin crew. Aspirants who have a passion to ensure the safety and security of passengers are always welcome to join the company. They are responsible for passengers’ delightful flight journeys by maintaining exceptional service quality standards. The aspirant seeking deep knowledge of cabin crew work must join TCA’s cabin crew certification courses. At the TCA academy, he fully understands the following modules:
- In-flight cabin service (executive/economy)
- Communication/soft skills
- Grooming and personality development
- Safety and emergency procedures
- First aid
- Aviation Security
- DGR
- Crew resource management
- Swimming
- Interview Preparation
- Time management
- Group Discussion
Click here to learn more about cabin crew and air hostess certification courses.
Careers with Indigo: Administration
An aspirant who wants to build a career in the Indigo’s admin function must have a clear understanding of the following:
- Infrastructure creation
- Facility management,
- Hotel management
- Transport management,
- Security and Housekeeping.
They coordinate with all the departments and different agencies for travel-related issues, cafeterias, expats, and vendor management.
Careers with Indigo: Commercial
If you are looking to build a career in the commercial vertical of Indigo, then you will be responsible for the below-mentioned KRAs. You will be involved in:
- Network planning,
- Pricing and revenue management,
- Sales, distribution
- Marketing and advertising
- Customer services, etc.
- Key responsibilities will include meeting revenue targets
- Increasing market share with healthy net profits.
- Its primary function is to coordinate with different verticals to achieve the desired results.
Careers with Indigo: Corporate Affairs
The team at corporate affairs coordinates with regulatory agencies, ensuring necessary compliance by all the stakeholders. The team members interact with the internal functions of the company. They ensure adherence to all regulatory norms by all the stakeholders. They build liaisons with government agencies and industry consortiums and promote a healthy regulatory environment.
Careers with Indigo: Finance and Accounts
At Indigo, the finance team is responsible for:
- Financial reporting,
- Managing investor relations
- Secretarial filings.
- Ensuring timely payment to staff, employees, and vendors
- Cost management,
- Project evaluation,
- Management reporting
- Budgeting and planning.
- Banking relations,
- Tax planning
- Procurement
Careers with Indigo: Flight Safety
The flight safety department’s job is to work as an in-house safety advisor for the company. They advise the management team on safety issues. Their other major KRAs include:
- Building awareness programs on safety requirements
- The team overviews the accident program at IndiGo.
- Ensure the proper functioning of safety management systems.
- Conduct safety audits and ensure reporting of the same.
Careers in Human Resources
The HR team helps the organization build and retain the best team. A candidate or professional wanting to build a career in Indigo in the HR function needs to be well versed in:
- Create and implement the people’s agenda.
- Build best-in-class processes and policies for the people.
- Ensure effective manpower planning and recruitment.
- Implement employee engagement and retention.
- Building effective talent management programs.
- Act as the cultural and conscience keeper of the organization.
- Ensure all labor-related compliance.
Careers in ifly (Training)
ifly is the learning and training department. At Indigo, the trainer must be passionate about:
- Identify training gaps.
- Provide solutions and learning opportunities.
- Enhance the skills and experience of different teams with varied behavioral and technical competencies.
- To enhance leadership skills, build a team of leaders at IndiGo.
Careers in Information Technology
The IT personnel at Indigo build a career by coming up with the innovative business solutions to provide a cutting edge advantage in a competitive environment. He meets the following KRAs:
- The department needs to provide solutions on scale, building productivity and efficiency.
- To manage the infrastructure support and ensure seamless connectivity across the airport’s network
- They ensure company infrastructure connectivity with airport technology.
- They enable and ensure critical business-support applications for hassle-free computing.
- It focuses on providing automated delivery services to improve efficiency of all departments.
Careers in Legal
If the candidate is looking to build a career in the legal department of Indigo, he needs to be well versed in:
- Providing legal and regulatory support to all verticals
- He should be able to review and make drafts of employment contracts.
- He should be able to make various commercial agreements and documents.
- He will need to manage all relevant permits and licenses.
- Managing all litigation work and giving advice to the organization as a legal consultant.
- All his responsibilities and activities need to be time-bound and business-focused.
Careers in OCC and Dispatch
The OCC and dispatch department have the following functions:
- It implements the planned flight operation on time.
- The department maintains all the flight documentation, plans for crew selection on different flights (aka crew rostering), and plans for all the needed logistics requirements (transport and stay during duty).
- He is responsible for activating any emergency response procedures, if needed, and managing them.
- He is responsible for coordinating between various verticals for the smooth functioning of operations.